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Return and Refund policy

You may cancel your order at any time before the product status is shown as ‘dispatched’. This can be located in ‘My Account’ section under ‘Orders Placed’. Once you have cancelled your order with us and email will be sent to you as the order being cancelled and payment will be refunded. 

Returns Procedures – We only accept returns with two weeks of you receiving the goods. To return goods you must contact the Customer Service team via email. They will provide you with a returns form, which will be emailed to you with which you must ensure the details are correct and state the reason for returning the item. 

PLEASE NOTE: you are responsible for the returning of any products delivered to you, unless in error then the item is considered as faulty. 

Faulty Good/ Incorrect goods delivered – You have seven working days to contact us in an issue of faulty goods. We offer the best service for our customers so therefore products that are faulty are tested and offered replacement or full refund. In an issue of misuse no replacement or refund is available. As an issue of incorrect goods delivered please follow the returns procedure.

Unwanted Items: You have seven working days to contact us for unwanted products. All unwanted products must be sealed, unopened and unused to quality for a refund. Refunds will be issued at our discretion. All returns are checked and tested. If the return is found to be used and opened, then we are therefore unable to issue you a refund. Any goods that are refused remain your responsibility and if the goods are lost in the postal system, the full cost will remain your responsibility. A full refund will be given minus the original postage costs.

Console Returns: Game consoles must be returned entirely including games which are ordered with the console. All consoles serial numbers are recorded by Propel Gamer. These numbers must match in order for a console to qualify for a return/refund.