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Terms & Conditions

Galactic Games is an independent online retailer of video games. We try to offer competitive prices to our customers and focus on providing excellent levels of service to our customers. 


Orders
All orders are subject to acceptance and product availability. Product pricing is correct at the time of entering the information. Galactic Games has a right to change prices without prior notice.


Availability of Goods
All ‘in stock’ items are usually dispatched within 24 hours. Stock which is temporary unavailable, we make every effort to get the products available.


Your undertakings and Warranties
You warrant that the information given on your order form is complete and accurate. Losses caused as a direct result of inaccurate information (e.g. inaccurate address) remain your responsibility and risk. Please make sure when checking out you review your order carefully.


Payment
All Credit and debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, we will not be liable for any delay or non-delivery. We reserve the right to cancel any order.

Returns
Your statutory rights as a consumer are not affected if, for any reason, you wish to return a product brought by Galactic Games. Please see the full details on Returns Policy
 

Copyright
All rights, including copyright, in the content of these Galactic Games web pages are owned or controlled for the purpose by Galactic Games. You are not authorized to use the content of this website for your own individual or non-commercial use. You are not permitted to change the content of Galactic Games web pages without prior written permission. 


Validity
By ordering a product you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions before ordering a product from Galactic Games.


Force Majeure
Galactic Games shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect of goods delivered that is caused by any event or circumstances beyond reasonable control. 
 

Delivery Policy

All orders are dispatched within 24 hours of buying.

Delivery can be to any address as long the address at which your payment card is registered or shipping address is also present on your order. Most deliveries must be signed for (except items sent by post and/or which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods.

 
Cancellation of Orders 


You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken.


 

Returns Policy 

You may cancel your order at anytime before the product status is shown as ‘dispatched’. This can be located in ‘My Account’ section under ‘Orders Placed’. Once you have cancelled your order with us and email will be sent to you as the order being cancelled and payment will be refunded. 

Returns Procedures - To return goods you must contact the Customer Service team via email. They will provide you with a returns form, which will be emailed to you with which you must ensure the details are correct and state the reason for returning the item. 

PLEASE NOTE: you are responsible for the returning of any products delivered to you, unless in error then the item is considered as faulty. 

Faulty Good/ Incorrect goods delivered – You have seven working days to contact us in an issue of faulty goods. We offer the best service for our customers so therefore products that are faulty are tested and offered replacement or full refund. In an issue of misuse no replacement or refund is available. As an issue of incorrect goods delivered please follow the returns procedure.

Unwanted Items: You have seven working days to contact us for unwanted products. All unwanted products must be sealed, unopened and unused to quality for a refund. Refunds will be issued at our discretion. All returns are checked and tested. If the return is found to be used and opened, then we are therefore unable to issue you a refund. Any goods that are refused remain your responsibility and if the goods are lost in the postal system, the full cost will remain your responsibility. 

Console Returns: Game consoles must be returned entirely including games which are ordered with the console. All consoles serial numbers are recorded by Propel Gamer. These numbers must match in order for a console to qualify for a return/refund. 



Pre-orders

You can pre-order games (i.e order games before their release date) with Propel Gamer. We make sure games that are pre-ordered are shipped out in good time for its release date. We do advise customers to choose 'UK First Class delivery' or 'Next Day Delivery' on ‘checkout’ for release date delivery. Your card will be charged in full at time of order. You can cancel the pre-order at any time before the order is marked as ‘dispatched’'.


All Pre-Orders will be dispatched 2-3 days before release date for you to receive on release date. 

Fraud Prevention

Galactic Games is a highly secure site (Protected by some of the best Internet security system) and we take fraud very seriously. Where fraudulent transactions are identified we inform our Bank’s security team and report matters directly to the police. We offer our customers the best shopping experience with Galactic Games and issues concerning fraud will be reduced in every possible effort.


Privacy Policy

We are committed to protecting your personal information and will keep the information you entrust by keeping it safely and securely. Galactic Games may from time to decide or be legally obliged to update this Privacy Policy. Any changes will be posted on this Website. Except as required by law, modifications to this Privacy Policy shall not affect Galactic Games treatment of data collected prior to the effective date of the Policy change. We collect information from you for a number of reasons. Firstly in order to process your order, we collect your name, email address, postal address and credit card details

Contact us

Galactic Games will respond to all emails within 24 hours within the working week. All emails are recorded for security purposes.